The pre-check-in helps us prepare for your arrival.
Access will be available two weeks prior to your arrival date, and it can be completed within that time period using your smartphone or computer.
Fill out the following information to find your reservation
Hotel
Confirmation Number
Holder's Last Name
Are you having trouble finding your reservation? Please call 1 800 990 8250 from the US, 1 855 478 2811 from Canada, 800 966 0606 from Mexico, or send an email to reservations@pueblobonito.com
Reservation information
Reservation holder
Arrival date (dd-mm-yyyy)
Email address
Remember to keep your guest’s information on hand. Please add the guest’s full names exactly as it appears on their passports.
HOW TO CARRY OUT YOUR PRE-CHECK IN
Frequently Asked Questions – Pre-check-in
How do I carry out my Pre-Check-in?
You will receive an e-mail two weeks prior to your arrival date with access information to complete it. Click the “Start Pre-check-in” button and follow the steps.
When can I do it?
It will become available from two weeks to 24 hours before your arrival date.
What information do I need?
You need to have the following information and documents for guests in the reservation:
Full Name
Date of birth
E-mail
Phone Number
Please remember that your full name must be added exactly as it appears on your ID.
What happens if I don’t do my pre-check-in?
This process helps us prepare for your arrival, making it easier and more convenient. If, for any reason, you are unable to do it, you can still register at the front desk upon arrival at the resort.
Is there a cost?
No, it is entirely free.
What if I have more than one reservation under the same name?
If you have more than one reservation, you will have to follow the process for each one. Fill out the details of each guest in every reservation.
Should every guest in the reservation carry out their own pre-check-in?
The reservation holder must carry out the pre-check-in for all guests. Keep in mind that the following information will be required:
Full Name
Date of birth
E-mail
Please remember that the full names must be added exactly as it appears on the ID.
What should I do if I don’t have all the guests’ information on hand?
You can forward the pre-check-in email to your travel companions and the system will pick up, right where you left it, so that they can add their information.
What can I do if the pre-check-in freezes or if it is not working?
Please close the window browser and open it again. The system will automatically pick up right where you left it.
What can I do if I dodn’t receive the pre-check-in e-mail?
Please contact our support team at: appsupport@pueblobonito.com make sure to include your full name, reservation number and e-mail address.
What type of device can I use to pre-check-in?
You can use your smartphone or computer.
What happens if I have a guest certificate?
If the reservation is not under your name, the owner must do as follows:
Contact our reservations department and request the name change to the reservation.
Forward the Pre-check-in e-mail to your guest.
The guest certificate must be shown upon check-in, in case that the reservation is not under the same name as of the guest.
Why do you need my information and passport?
By pre-checking in online, you can expedite your check-in process, customize your stay preferences in advance, and ensure a smoother arrival experience, as it allows us to prepare for your arrival.
Your passport will be required to validate your identity at the time of check-in at the hotel.
We collect several different types of information for various purposes to provide and improve our Service to you. For further details please read our privacy policy online: https://www.pueblobonito.com.mx/privacy-policy.
